Information & Advice
Frequently Asked Questions
When will I receive delivery?
We offer next working day delivery to main land UK on all of our scanners depending on availability of stock. Accessories and consumables may take around 2-21 days depending on the part and availability. Orders placed after 15:00 may be delivered within 2 working days due to a processing delay. Should we be out of stock or unable to deliver within these timescales, we will contact you to inform you of the delay. Some products, due to their size, will require special delivery, we will always contact you prior to delivery should this be the case.
I’ve since seen the product cheaper elsewhere, can you refund the difference?
Yes. We will try to match any other website price or refund the difference should you see it cheaper elsewhere within 14 days of your purchase.
Can I pay by invoice?
Yes, we’re happy to arrange for payment to be sent by cheque or BACS and we will despatch your goods the day we receive your order. We will forward your invoice by email or post, which ever you prefer. This is subject to certain requirements, please call us to discuss.
Can we lease scanners?
We offer a full range of finance options to suit your needs. Many of our products are listed with a typical finance example based on a three or five year term. Please contact us for the most competitive rates available at the time of your order. As with the cash price of our goods, we will compete to beat any finance offer you may find elsewhere. You can find more information on our Scanner Hire page here.
What warranty do I get?
All products are UK supplied and include the full manufacturers’ warranty (usually 1 year). However, to ensure full protection we recommend you take out one of our protection packages which are available for 3 and 5 years cover. The manufacturers’ warranty doesn’t guarantee a timed response, and so you could be without your scanner for days or even weeks should it require a repair. There are also hidden costs – for example several of the scanners we provide do not offer an annual engineers visit and inspection. Instead it may be up to you to return the faulty unit back to the manufacturer or to us.
Can the scanners be networked?
Almost all of the scanners we sell can to be connected to a PC through a USB connection, this will allow you to save scanned documents to anywhere the PC also has access to whether that be removable storage, or internal storage or network locations. Some of the mid to high volume Kodak scanners will connect via FireWire (card and cable supplied with the scanner). Their functionality is then controlled by the PC. Once documents are scanned they can then be emailed to another PC or saved on a shared drive across your network.
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Please fill out our contact form or call us on 01785 785 655.