Information & Advice

Frequently Asked Questions

When will I receive delivery?

We offer next working day delivery to main land UK on all of our scanners depending on availability of stock. Accessories and consumables may take around 2-21 days depending on the part and availability. Orders placed after 15:00 may be delivered within 2 working days due to a processing delay. Should we be out of stock or unable to deliver within these timescales, we will contact you to inform you of the delay. Some products, due to their size, will require special delivery, we will always contact you prior to delivery should this be the case.



I’ve since seen the product cheaper elsewhere, can you refund the difference?

Yes. We will try to match any other website price or refund the difference should you see it cheaper elsewhere within 14 days of your purchase.



Can I pay by invoice?

Yes, we’re happy to arrange for payment to be sent by cheque or BACS and we will despatch your goods the day we receive your order. We will forward your invoice by email or post, which ever you prefer. This is subject to certain requirements, please call us to discuss.



Can we lease scanners?

We offer a full range of finance options to suit your needs. Many of our products are listed with a typical finance example based on a three or five year term. Please contact us for the most competitive rates available at the time of your order. As with the cash price of our goods, we will compete to beat any finance offer you may find elsewhere. You can find more information on our Scanner Hire page here.



What warranty do I get?

All products are UK supplied and include the full manufacturers’ warranty (usually 1 year). However, to ensure full protection we recommend you take out one of our protection packages which are available for 3 and 5 years cover. The manufacturers’ warranty doesn’t guarantee a timed response, and so you could be without your scanner for days or even weeks should it require a repair. There are also hidden costs – for example several of the scanners we provide do not offer an annual engineers visit and inspection. Instead it may be up to you to return the faulty unit back to the manufacturer or to us.



Can the scanners be networked?

Almost all of the scanners we sell can to be connected to a PC through a USB connection, this will allow you to save scanned documents to anywhere the PC also has access to whether that be removable storage, or internal storage or network locations. Some of the mid to high volume Kodak scanners will connect via FireWire (card and cable supplied with the scanner). Their functionality is then controlled by the PC. Once documents are scanned they can then be emailed to another PC or saved on a shared drive across your network. Alternatively, you can use a USB device server, which will act as a dedicated PC for the scanner which any user on the network can connect to and scan from. Installation is quick and easy, and it is very straight forward to use. For details on the USB device server, please take a look at the Silex DS-510 or call us for advice.



I cannot see what I’m looking for

Whether it is a scanner that is not advertised on our website or specific parts for individual scanners we will try our hardest to find the goods for you at a price that will not be beaten. Please call us on 01785 785 655 and our trained sales team will assist and advise you.



The scanner specifications confuse me

To help make more sense of the scanner specifications, below is an explanation of the main features: Pages per minute (PPM). The pages per minute (ppm) figure quoted on a scanner specification states approximately how many sheets will be scanned within 1 minute scanning an A4 page in black and white at 200dpi. Images per minute (IPM). Duplex scanners will scan twice as many images as they do pages as they are scanning both sides. Simplex (single-sided). Simplex scanners only scan one side of the document. Duplex (double-sided). A duplex scanner will scan both sides of the document simultaneously. Most duplex scanners allow you to set it to skip blank pages, therefore you can leave the duplex setting turned on and it will simply ignore blank pages. Automatic document feeder (ADF). A scanner with an ADF (or hopper) can be loaded with up to the feeder capacity and left scanning. Some scanners hold up to 500 sheets, which enables you to get a lot scanned before having to refill. Drivers (TWAIN/ISIS etc.). Most scanners are TWAIN and ISIS compatible. A scanner with TWAIN / ISIS capability will work with most scanning software products on the market, however some scanners (such as the Fujitsu ScanSnap iX500) are not TWAIN / ISIS compatible, and therefore only work with the software provided. Double feed detection. Double feed detection is a feature offered by many scanners which will alert the user if more than one sheet is scanned at the same time. Most scanners with this feature will either stop scanning or make an audible noise to warn you. There are several ways in which a scanner can determine if a double feed has occurred – the most popular is using ultra sound to detect more than one sheet.



I have another question not listed here

Please fill out our contact form or call us on 01785 785 655.



Contact

Customer Service:

01785 785 655

sales@scannersuperstore.co.uk

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